Faq
How do I place an order?
Choose your product, click "Add to Cart", then complete checkout with your name, phone number, and delivery address. We will call or message you to confirm your order.
Can I order over WhatsApp?
Yes. Message us at +8801614-001543 with the product name and your address, and we will place the order for you.
Can I cancel or change my order?
Yes, as long as it has not been shipped. Message us on WhatsApp as soon as possible with your order number.
What payment methods do you accept?
Currently we accept Cash on Delivery (COD) across all of Bangladesh. You pay when the product arrives. bKash, Nagad, and card payments are coming soon.
Do I have to pay anything in advance?
No. You pay the full amount to the delivery rider after inspecting your product.
How long does delivery take?
Inside Dhaka: 1–2 days. Outside Dhaka: 2–4 days. We ship through Steadfast Courier.
What is the delivery charge?
Dhaka City — 60 BDT, Suburban Areas — 100 BDT, Outside Dhaka — 120 BDT.
How can I track my order?
Visit our Track Order page and enter your order number, or message us on WhatsApp.
Are your products original?
Yes, 100% genuine. We never sell copies or refurbished products.
Can I check the product before paying?
Yes. Open and inspect the product in front of the delivery rider. If there is any issue, return it on the spot at no cost.
What if my product has a problem after purchase?
Your product is covered by service warranty. Message us on WhatsApp at +8801614-001543 with your order number and we will guide you. See our Warranty Information page for details.
Still have a question?
Message us on WhatsApp at +8801614-001543 or use our Contact page. We reply fast.